F.A.Q.

HOW TO ORDER

Welcome to VEREN! To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click ‘add to cart’. You can then go back and to continue shopping or click ‘Proceed to checkout’ to completed your online order. Please note, you will need your credit card details handy – including your billing address – to finalise your order.

Happy Shopping!

CAN I CHANGE / CANCEL MY ORDER?

Of course! You can edit your Shopping Cart at any stage during your online shopping experience by simply removing the item from ‘My Cart.’ Once your order has been finalized however, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address.  Please refer to Returns & Exchanges section if you need to return your item.

HOW DO I KNOW WHAT SIZE I AM?

We suggest that you pop us email and we will help you figure out what size would fit you best.

HOW DO I APPLY DISCOUNTS AND PROMOTIONS DURING CHECKOUT?

When finalising your order you will be prompted for your Credit Card Details and Shipping Information.  You will also have the option to enter a discount code or gift certificate ‘Apply Coupon’ during the checkout process.  Discount codes can be a combination of letters and/or numbers and are case-sensitive.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Unfortunately due to popular demand some items do sell out quickly online – if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us and we will pop you on the wait-list, that way we can notify you as soon as we get a shipment of new stock in.

PAYMENT CHOICES

We accept payment via JCC and all major Credit Cards (VISA, Mastercard). Please note the issuer of your card may charge a service fee on this charge.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping with VEREN is extremely important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

DELIVERY

WHEN CAN I EXPECT MY ORDER?

Typically domestic ground shipping takes 3-5 business days. However we do offer expedited shipping if you need your order sooner. Please allow 7-10 days for international orders.

INTERNATIONAL ORDERS – TAXES & DUTIES

It is important to be aware that Custom policies vary from Country to Country, with this in mind you may be subject to overseas custom duties and/or other taxes. If such costs do occur, they are payable by the recipient. To minimise any surprises please be sure to check with your local customs office for further information prior to finalising your purchase.

WHAT COUNTRIES DO YOU SHIP TO?

VEREN currently ships to almost all destinations worldwide! If you want to double check if we deliver to your area, feel free to shoot us an email at info@veren.eu

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is any problem with your order please don’t hesitate to contact us at info@veren.eu a member of our team will then get in touch ASAP to rectify any issue.

REGULAR PRICED ITEMS

Please note that there are strictly no exchanges or refunds on sale/promotional items or Vie Active accessories.  All items must be unwashed, unworn/unused, and have tags still attached! Please try to reuse the original packaging to help cut down on waste.

Within 14 days of the shipment date, we can issue a full refund to the original form of payment or to an online gift card. After 14 days, we can issue a full refund in the form of an online gift card. After 30 days, we will no longer accept returns.

RETURN INSTRUCTIONS:

Please visit our return page

EXCHANGES

At this time, we don’t offer exchanges. You can always return your product and re order once you have received your refund!

STILL HAVE QUESTIONS?
Please contact us at info@veren.eu

Thanks!