Returns Policy

ONLINE RETURNS: If for any reason you decide that you no longer want an item purchased from www.veren.eu, simply return it to us within 14 days of purchase and we will gladly offer you a refund, gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). If you opt for a refund, this will be processed via the payment method used at the time of purchase. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.veren.eu. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange.

All returns for purchases made with a VEREN Sportswear Gift Card will result in credit to a Gift Card or issuance of a new Gift Card in the amount of the return.

 

Cancellation Policy

What if I simply changed my mind on products I purchased at full price?

If for any reason you decide that you no longer want an item purchased from www.veren.eu and the item(s) have already been shipped, then simply wait for the item(s) to arrive and return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the VEREN warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.veren.eu. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange.

If you would like to cancel an order shortly after payment is made (and before the item has been shipped) then we will gladly offer you a gift voucher equal to the amount paid for the goods.